Social Services– 0161 234 5001
Manchester City Council Emergency Housing (out of hours)- 0161 234 5001
Manchester Move for Advice on your Housing Options and for Emergency Accommodation (women only)- 0333 900 9032
42nd Street (Mental Health Service for Young People)- 0161 228 1888
Mustard Tree (support for those who are in need of food parcels and other items)- 0161 228 3721
NSPCC If you are worried about the wellbeing and safety of any child, you can contact the NSPCC (https://www.nspcc.org.uk/keeping-children-safe/our-services/nspcc-helpline/) or Manchester Social Care on 0161 234 5001.
Wood Street Mission (helping families living in poverty with everyday items)- 0161 834 3140
Boaz Trust (service for destitute asylum seekers)- 0161 202 1056
Refugee Action– 01610441 4100
Karma Nirvana (support to victims and survivors of forced marriage and honour based abuse)- 0800 5999 247
YoungMinds: youngminds.org.uk
Childline: childline.org.uk 0800 1111(free 24hr)
selfharmUK: selfharm.co.uk
Self injury Support: selfinjurysupport.org.uk Helpline: 0808 800 8088 (Tue & Wed 7-10pm, Thur 3-6pm & 7-10pm) Text: 0780 047 2908 (Sun – Fri 7-9pm)
Harmless: www.harmless.org.uk Email: info@harmless.org.uk
National Self Harm Network Forum: nshn.co.uk
Get Connected: getconnected.org.uk Freephone: 0808 808 4994 (7 days a week, 1-11pm)
Samaritans: samaritans.org.uk Helpline (24 hr): 08457 90 90 90 UK & NI Email: jo@samaritans.org
Youth Access: youthaccess.org.uk
CRISIS SUPPORT FOR NON-ENGLISH SPEAKERS
Ringing 999 for non-English Speakers: Service centre operators have access to professional interpreters who can quickly translate if a client cannot speak, or have difficulty speaking English.
Crisis Point – (Manchester only) 0161 238 5149 (8am – 12 midnight 7 days per week). Crisis Point use language line for any language they can access via language line (Arabic, Farsi, Somali, French Bulgarian, Romanian and other languages).
MIND information line 0300 123 3393 confidential service for clients, if a client requires an interpreter, MIND will use language line to communicate with client. If MIND feels someone needs emergency support they would contact emergency services.
Muslim Women’s Network 10am to 4pm (Mon To Fri). 0800 999 5786 helpline. They currently offer the following languages: English, Urdu, Punjabi, Mirpuri, Pothwari, Bengali, and Zulu. For other languages they access Language Line. (They also have counsellors who speak Urdu, Punjabi, Mirpuri and English). The helpline will accept calls from and support women of any faith or no faith as well as males. They accept calls linked to crisis situation and need immediate help, information about legal rights and / or help or support available or advice about a problem and want someone to talk to. https://www.mwnhelpline.co.uk/page.php?id=92
Wah Sum 0845 122 8660 Helpline (4pm-6pm Mon-Fri). A confidential helpline run by trained bilingual workers and volunteers at the Chinese Mental Health Association. Offers emotional support, mental health information and advice, service signposting and referrals.
Muslim Youth 0808 808 2008 Helpline (6pm- 12am weekdays and 12pm- 12am weekends)
Provides a free and confidential service staffed by trained helpline workers. They offer support, advice and information, signpost to other services, and can make referrals to specialist agencies and other support services. The service is aimed at young people, but they take calls from people of all ages and backgrounds, and don’t turn anyone away. The Muslim Youth Helpline does not provide religious advice, but they aim to provide a faith and culturally sensitive service.
Rethink Asian Language Mental Healthline
0808 800 2073 (4pm-7pm Mon & Wed, 12pm-3pm Tues & Thurs) Provides free, confidential, telephone-based information and support for anybody from Black and Minority Ethnic communities who is affected by issues of mental health, including carers and professionals. Volunteer operators speak English, Punjabi, Hindi, Urdu and Gujarati.
HopeLine UK, 0800 068 41 41. Opening hours:9am – midnight every day of the year including weekends and Bank Holidays. They support people under 35 but would still support clients above 35. https://www.papyrus-uk.org/help-advice/
They offer crisis support and discuss a safety plan via telephone. (They also offer a digital safety plan for client). For non-English speaking clients, HopeLine UK will use language line dependent on if the client’s language is available via language line. They can pass number to emergency services if immediate risk identified. If someone is concerned about another person’s risk they can support the caller in managing that person’s risk. They also offer a debriefing service around suicide to the caller.
